Privacy
Privacy
AlbaLogic collects and uses only the personal information reasonably needed to operate this website, respond to enquiries, provide requested services, maintain security and improve the website.
Information we collect
Depending on how you use the website, information may include your name, email address, business name, phone number, area of interest, enquiry message, Ask Alba conversation content, basic technical information such as your IP address, and website usage information generated by analytics.
Website enquiries
Information submitted through the contact form is used to respond to your request and may be retained as part of AlbaLogic's business correspondence. Please do not submit passwords, payment-card details or other sensitive information through the website forms.
Ask Alba
Ask Alba is an AI website agent. Messages entered into Ask Alba are transmitted securely to OpenAI to generate responses. AlbaLogic does not place its OpenAI API key in the browser. AI responses may contain errors, so important information should be independently verified.
If you choose Talk to AlbaLogic from Ask Alba, the contact details you provide and a copy of your recent Ask Alba conversation are sent to AlbaLogic by email so the team can follow up without asking you to repeat the conversation. The server may also record your IP address for security, abuse prevention and rate limiting.
Analytics
The production website uses Google Analytics 4 to understand website usage and improve performance, content and customer experience. Google Analytics may use cookies or similar technologies and may process technical and usage information on Google infrastructure.
How information is used
Information may be used to respond to enquiries, provide requested services, improve AlbaLogic's website and services, understand website usage, prevent abuse, maintain security and meet legal or operational requirements.
Service providers and overseas processing
AlbaLogic may use technology service providers, including OpenAI for Ask Alba, Google for website analytics and hosting/email providers used to operate the website. These providers may process information using infrastructure located outside Australia.
Retention and security
AlbaLogic takes reasonable steps to protect information from misuse, interference, loss and unauthorised access. Information is kept only for as long as reasonably required for the purpose for which it was collected, business records, security or applicable legal requirements.
Access, correction and questions
You may contact AlbaLogic to ask about personal information held about you, request correction where appropriate, or raise a privacy concern.
Contact
For privacy-related enquiries, contact hello@albalogic.com.au.